We recommend removing your jewelry before showering, swimming, applying lotion or perfume, exercising, washing dishes, and related activities. Store your jewelry in a cloth bag or by hanging it up for protection when you’re not showing it off to the world..
FREQUENTLY ASKED QUESTIONS
We typically ship all orders within 2-5 business days. If you select Express shipping at checkout, we aim to ship your item within 2 business days.
We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country..
We ship all orders from our USA factory. Once shipped, we see delivery happen within the following timeframe: USA - Within 2-5 business days Canada - Within 4-7 business days Western Europe - Within 5-7 business days Australia/NZ - Within 5-10 business days Rest of the World - Within 5-12 business days These timeframes are typical, and sometimes local carrier issues may mean you item arrives slightly later than this.
Please contact our support team, quoting your order number from the confirmation email/SMS message. We'll help track down your order.
We do our best to help ensure your item arrives as smoothly and quickly as possible, including labelling the package with all relevant information for customs authorities. It's unusual for orders of 1-2 items to attract customs fees, except in countries where there is a very low or no tax-free threshold. If fees are charged by customs, they are payable by the recipient.
Shipping insurance is offered at checkout. It's provided by Route. Route will contact you with all insurance info and terms via email. Route will inform you of the shipping and tracking for your package, regardless of whether you have purchased the insurance. If your item becomes lost, stolen, or damaged in transit - you can file a claim with route directly at this page: https://claims.route.com Please note - shipping insurance is non-refundable once your order has shipped.
Can I cancel or change my order?
We try to start production of all orders as soon as possible. Depending on when you order was placed, cancellation may be possible if production has not yet begun. Please contact our support team to check if changes or cancellation are possible, and give the reason you wish to cancel.
My item is damaged/incorrect, what do I do?
Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item. We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.
Can I return my purchase?
We hope you'll love the item you purchased. If there's any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it.Please note, personalized items may be subject to a deduction from the refund amount as they cannot be restocked. My item looks different to the online listing This is a very rare occurrance. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look. This allows our sellers to create many different products with their artwork, without needing to make & photograph thousands of products a day. It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.